How do I track my order?

Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

What is your return policy?

We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please review our detailed return policy on our website for more information on eligibility and process.

How do I cancel my order?

To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we kindly request that you follow our return policy for a refund.

Can I order in bulk for my business or event?

Yes, we offer bulk ordering for businesses and events. Please contact our customer support team or visit our website's bulk ordering section to discuss your specific requirements, including quantities, customization options, and any applicable discounts.

How can I contact customer support?

Our dedicated customer support team is available to assist you. You can reach us by email at [pinkbarncreationsnc@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.

What is your shipping policy?

We offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.

How long does it take for my order to be processed and shipped?

We strive to process and ship orders as quickly as possible. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.

Refunds on Custom/Personalized Orders

Refunds are not available for custom or personalized orders. We craft these items with individual preferences in mind, dedicating resources and time to create something unique for you. Therefore, we are unable to offer refunds once work has begun on these orders.

Cancellation of Custom/Personalized Orders

Custom or personalized orders cannot be cancelled or refunded once the creation process has started. We appreciate your understanding as we endeavor to provide you with a bespoke experience tailored to your specifications.